Privacy Policy

At Bigcity 5, we value your trust and want to ensure that you feel secure when playing with us online. This Privacy Policy explains how we collect, use, store, share, and protect your personal data.

What We Collect

We collect the following information from our users:

• Contact details: name
• Account information: login credentials, account balance, transaction history
• Device information: browser type, device ID, IP address

This information is used to provide you with a secure and personalized gaming experience.

How We Use Your Data

We use your data for the following purposes:

• To provide access to our games and services
• To facilitate transactions, including deposits and withdrawals
• To improve and personalize your online experience
• For marketing and promotional purposes

Data Storage and Security

We store your data in a secure environment using industry-standard encryption methods (TLS 1.2 or TLS 1.3). We also implement anti-DDoS services to prevent unauthorized access.

Sharing Your Data

We may share your data with our affiliates, business partners, and third-party service providers for the following reasons:

• To provide you with a seamless gaming experience
• For marketing and promotional purposes
• To facilitate transactions

However, we will not sell or distribute your personal data to any third party without your consent.

Your Rights

As a user of Bigcity 5, you have the right to:

• Access and update your account information at any time
• Delete your account (please note that this may affect some services)
• Object to direct marketing activities
• Withdraw your consent for data processing

To exercise these rights, please contact our support team.

Compliance with Regulations

We comply with international regulations regarding online gaming, including:

• General Data Protection Regulation (GDPR) in the European Union
• Personal Information and Electronic Documents Act (PIPEDA) in Canada

Cookies Policy

Bigcity 5 uses cookies to improve your online experience. Cookies are small text files stored on your device.

We use both session-based cookies and permanent cookies for:

• Authentication purposes
• Session management
• Performance tracking

If you do not wish to receive cookies, please adjust your browser settings.

Changes to This Policy

This Privacy Policy may be amended at any time without prior notice. We will post changes on our website.

Contact Us

For questions or concerns about this policy, please contact our support team.